How do I pay for the order?
You can pay with credit card or debit card. If you have a PayPal account, you can use PayPal account to pay. Simply select the corresponding payment method during checkout.
How much is the shipping cost?
Shipping rate for our Columba Bikes (Approximate):
I live near you in West Berlin, New Jersey 08091. Can I pick up the bike, so that I can save shipping cost?
Yes, you can pick up or visit us by appointment. Send us a email firstname.lastname@example.org to make an appointment.
Do you ship to Military Address?
Yes, we do ship to Military Address through USPS. And extra cost need be charged, please contact us through email for the extra cost, you need to provide your address, so we can quote shipping cost.
Do you ship to Alaska and Hawaii?
Yes, we can ship to Alaska or Hawaii with extra shipping cost. Send us your address, so that make a quote of the extra shipping cost.
How much I have to pay Sales Tax?
New Jersey State impose 6.625% sales tax for the orders that ship to New Jersey state. For those customers who need ship to the states other than New Jersey, we do not charge sales tax.
What kind of warranty your company offer?
We provide one year warranty against defective parts and workmanship for our bikes. But regular wear and tear of consumable parts such as brake pads, tires and tubes are not covered by the warranty.
How do I contact you?
Send an email to email@example.com at any time, we will reply you within 24 hours. You may contact us through our customer service phone number at bottom of this web page, during business hour Eastern Time 10:00 am - 4:00 pm Monday through Friday. If no one to assist you immediately, please leave your message in our voice mail box, we will return your call as soon as possible.
What are the main differences between the SP26S and the RJ26A?
SP26S folding bike frame material is steel, frame size is 16.375 inch. It does not have any suspension. Most components of the bike are made of steel.
While RJ26A folding bike frame material is aluminum alloy, frame size is 17 inch. It has front and rear suspensions. Most components of the bike are made of aluminum alloy.
The gears make a clacking noise. It like the chain is knocking against something. Do you know how I can fix this?
The sound normally is the derailleur arm touching the chain after shifting, and the derailleur need be shift further or less to move out of way of chain. So, When you hear the sound you may want to twist the shifter a bit, so that the sound will go away.
You want find whether it occurrs in front or rear derailleur. If it is from front, you need twist left shifter, if it is rear, you need twist the right derailleur.
If the sound persists, even you make the twist. You may need adjust the front or rear derailleur. The following are two videos showing you how:
For a SP26S bike, can you turn and pedaling?
The clearance is six inches from pedal to front tire, If a person correctly pedal, there will be no issue. But if a person pedal with his heels, then his feet may touch the front wheel when turning. The following is a link to a web page teach people how to pedal, people's shoe only extend one to two inches beyond front of a pedal. How to Pedal
If you found out the pedal to front tire clearance is smaller than six inches. You may have installed the wheel backwards. Simply, remove the handlebar stem from head tube(quick release), turn the wheel 90 degrees, so the front brake assembly is in front of the fork, not behind the fork. Then put the handlebar stem back to head tube.
Check List before Riding
1. Check your brakes. Make sure the brake pads for both wheels are not touching the rims of the wheels (when brakes are not being applied). If a brake pad is touching the wheel's rim, the brakes may need to be adjusted or the wheels may need to be trued. Check out the videos on our FAQ page.
2. Check the tire pressure with a tire gauge. The maximum tire pressure is displayed on the tire's sidewall. Make sure your tire pressure is at least 85% of the maximum marked pressure.
3. Check the quick release mechanisms. Make sure the handlebar quick-release, frame quick-release and seat post quick-release mechanisms are locked. Observe and follow the minimum insertion mark on the seat post and handlebar stem to avoid issues.
4. A mistake that needs to be avoided: Make sure the brake assembly is in front of the bike's front forks. Sometimes, if the user was not paying attention, the brake assembly may have been left behind the front forks. If this situation happens, simply unlock the handlebar quick-release, then turn the wheel 180 degrees around the center line of the head tube. Now, the brake assembly will be situated in front of the front forks. Then, lock the handlebar quick-release.
How long it will take to get my order?
We use FedEx Ground or USPS priority mail as our carrier to delivery your orders. You enjoy front door delivery service. It normally takes one to two business days for processing and handling, plus one to five business days transit time in USA. So you may receive your order between two to seven business days in USA. We have two distribution centers. One is in West Berlin, New Jersey 08091, USA. The other one is close to Los Angles in Rancho Cucamonga, California 91730. Please refer to the following Graphs for Fedex transit time. After we ship out your order, we will send you a tracking number through email, and you can track your order through https://www.fedex.com or https://www.usps.com.